Support and appeals

Email support@kollab.fyi for account help, privacy requests, safety concerns and moderation appeals. Messages reach the Kollab operator.

Appeal a decision

Use the subject “Moderation appeal”. Include the contribution link or ID, the decision you received, what you think should change and any relevant context. Send from your account email when possible. Never include passwords, login codes, bank details or unredacted evidence.

A staff member will review the original decision and your explanation. Where possible, someone other than the original reviewer will handle the appeal. We aim to acknowledge requests within seven days. We may ask for more information and will explain the outcome; an appeal does not automatically publish a submission.

Urgent privacy concerns

Use the subject “Privacy removal” and include the affected link and the information that should be hidden. Report the contribution in the app as well. Do not repeat sensitive information unnecessarily in email.

Account data

You can download a JSON export or request deletion under Your account. If you cannot sign in, contact support; we will verify account ownership before releasing information or deleting it. Keep the deletion request reference for follow-up.

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